How our information governance solution solved similar challenges for our clients
Having critical business information available to access at a keystroke, or via a self-service web-portal, means inquiries from customers, suppliers, employees, or auditors for disclosure can be answered immediately – thereby reducing costs and improving efficiency.
Our clients have also used Information Management as a fundamental component of a Compliance program. Key factors include:
- Robust reporting to detail who accessed what, when, where, and how
- Retention scheduling to ensure that information is only retained for as long as is required or necessary, thereby complying with data protection requirements
- Account Opening/Client On-boarding that can be automated to ensure all steps are completed, thereby reducing the risk of human error
With the advent of stringent regulatory requirements such as ‘Know Your Customer’ and in the interest of being able to provide a prompt and efficient service to clients, along with increased paper handling and storage demands, we identified our need for a more inclusive solution.