Mitratech Client Support

CLIENT SUPPORT

Mitratech provides superior support to every client. All services are performed in-house by highly trained and experienced support representatives. Each representative undergoes a minimum of three months of training and are required to achieve certification in at least two product modules.

Client Support

In addition to phone and email support, we offer web portals for our clients, which allow them to easily create and track support cases. Our clients can also submit enhancement requests to our products and influence future versions by submitting their enhancement request on our idea portal.

EXISTING CLIENTS CAN CONTACT SUPPORT THROUGH THE FOLLOWING MEDIUMS:

Support for Corporate ELM Clients Support for Governance, Risk, Compliance Clients Support for Law Firms
TeamConnect
Phone: +1 888 784 7224
Online Support Portal
Email: support@mitratech.com
CMO Compliance
Phones:
+44 (0)207 078 7414 (UK)
+61 (0)3 9521 7077 (AUS)
+1 678-388-9439 (US)
Online Support Portal
Viewabill
Email: viewabillsupport@mitratech.com
Lawtrac
Phone: +1 888 784 7224
Online Support Portal
Email: support@mitratech.com
DataStoreDSX
Phone: +44 (0)1628 600 900
Email: ecmhelpdesk@hiteclabs.com
Collaborati / Corridor / eBilling
Phone: +1 888 784 7224
Online Support Portal
eCounsel, Secretariat, Suite
Phone: +1 888 664 0005
Online Support Portal
Email: support@mitratech.com
PolicyHub / OpRiskControl
Phone: +44 (0)1628 600 900
Email: grchelpdesk@hiteclabs.com
LawManager
Online Support Portal
Email: support@mitratech.com

CaseTrack
Email: casetracksupport@mitratech.com

GettingContractsDone/GettingLegalDone
Email: GCDsupport@mitratech.com

Viewabill
Email: viewabillsupport@mitratech.com

EXISTING CLIENTS CAN SUBMIT PRODUCT ENHANCEMENT REQUESTS THROUGH THE FOLLOWING PORTALS: