Mitratech Client Support

CLIENT SUPPORT

Mitratech provides superior support to every client. All services are performed in-house by highly trained and experienced support representatives. Each representative undergoes a minimum of three months of training and are required to achieve certification in at least two product modules.

Client Support

Our knowledgeable representatives are available weekdays from 7 a.m. until 7 p.m. Central Time. A 24-hour response mandate for all clients ensures your issue will be acknowledged within one business day and directed to the best associate for resolution. For more pressing issues, a 2-hour response mandate will be implemented.

In addition to phone and email support, we offer web portals for our clients, which allow them to easily create and track support cases. Our clients can also submit enhancement requests to our products and influence future versions by submitting their enhancement request on our idea portal.

EXISTING CLIENTS CAN CONTACT SUPPORT THROUGH THE FOLLOWING MEDIUMS:

Phone:
TeamConnect/Lawtrac/eBilling(Collaborati and Corridor): 888-784-7224
eCounsel/Secretariat: 888-664-0005

EXISTING CLIENTS CAN SUBMIT PRODUCT ENHANCEMENT REQUESTS THROUGH THE FOLLOWING PORTALS: