Our knowledgeable representatives are available weekdays from 7 a.m. until 7 p.m. Central Time. A 24-hour response mandate for all clients ensures your issue will be acknowledged within one business day and directed to the best associate for resolution. For more pressing issues, a 2-hour response mandate will be implemented.
In addition to phone and email support, we offer web portals for our clients, which allow them to easily create and track support cases. Our clients can also submit enhancement requests to our products and influence future versions by submitting their enhancement request on our idea portal.
EXISTING CLIENTS CAN CONTACT SUPPORT THROUGH THE FOLLOWING MEDIUMS:
Online Client Support Portals:
TeamConnect Client Support
Lawtrac Client Support
eCounsel, Secretariat, and LawManager Client Support
TeamConnect/Lawtrac/eBilling(Collaborati and Corridor): 888-784-7224