Workflow Automation Use Cases

Software Access Requests

Challenge

Design a workflow for managing requests for access to an organization’s software platforms or databases.

Solution

• Online self-service forms are customizable in TAP to capture all necessary information.
• The workflow can be tailored to alert the right stakeholder/administrators once a request for access has been submitted.
• Rules and embedded business logic can be embedded in forms/workflow to pre-filter requests.
• Automated reminders ensure prompt administrative review of requests, if necessary.
• Status updates can be sent to requesters at various steps in the review process.
• Mobile access lets workflow participants access and act remotely.
• Approvals can trigger notifications to requester and user(s), and trigger other workflows, such as training and orientation.
• Centralized dashboard provides visibility into all software requests within the organization, either current or historical.
• All workflow records, assets and documentation are centrally stored in a secure Cloud repository for later audit and analysis.

Benefits

• Form and workflow automation within a single system equals consistency of processes, saving time and costs.
• Customizability means all forms and workflows are adapted to enterprise need.
• Centralized monitoring permits real-time security oversight and governance of who has access to enterprise platforms.
• Audits and analysis of software requests can be done in detail thanks to automatic archiving of workflow records and data.