When Jeff Franke, Senior Director of Global Legal Ops at Yahoo, was looking for a workflow automation solution for his law team, he knew what he needed: an automation platform capable of handling mundane and inefficient manual processes, saving time, reducing friction, driving corporate compliance, ensuring visibility and allowing for auditing actions for thousands of workflows.
He hadn’t found that automation solution yet. “None were fully functional and easy to use,” Jeff explains in our detailed new case study. “There are good industrial-strength solutions out there, but those require extensive IT support and don’t allow for rapid development of new workflows by people on my team or others in legal. We need to be able to create and modify a workflow on the fly because policies, processes, and templates change all the time. And we must be compliant.”
He found his automation answer at a CLOC conference, when he saw a demo of TAP Workflow Automation. Paul Hirner demonstrated how to automate a fully functional workflow in real time, and Jeff was impressed. TAP would let a law firm or legal operations team like his automate and launch workflows quickly, while reducing the need to involve its lawyers in any number of processes.
How sold is he on TAP, after several years of putting it to the test?
“TAP is a cornerstone of our legal IT infrastructure. It would be one of the first tools I’d implement if I were starting from scratch. It’s transformational.”
As you’ll read, responsive customer support for law firms and legal ops teams is a major factor for Jeff and his team, too: “We have a phenomenal relationship with [Mitratech]: they care and they listen and they act. It’s amazing and makes our jobs at Yahoo Legal easier and better. How often do you get a tool that does just what you want and have the vendor asking what else they can do to improve – and then actually doing it?”