Whitelist - Mitratech

SPAM filters and ISPs

Your Internet Service Provider (ISP) or email client may be using filters to block email and this may be affecting the receipt of email from Mitratech. If you believe this is happening, please consult the help section related to your email program below or contact your ISP directly to see how to relax or remove the settings that filter or block email. This will ensure that correspondence from Mitratech will be accepted.

Whitelist

To add Mitratech to your Safe Senders list:

 

 

If you are using Apple Mail:

1. On the toolbar at the top, click on the ‘Mail’ icon.
2. From the dropdown menu select ‘Preferences’, then click ‘Junk Mail’.
3. In the ‘Junk Mail’ pane, under the ‘exempt from junk mail filtering’ section, ensure ‘sender of message is in my contacts’ is checked.
4. Open the email message.
5. Click the dropdown menu on the sender details.
6. Select ‘Add to Contacts’.

If you are using Yahoo!:

1. Open the email message.
2. Click on the ‘Action’ dropdown menu.
3. Click on ‘Add sender to contacts’.
4. The name and email address from email are pre-populated in the Add Contact pop-up. Verify that the information in these fields is correct.
5. Click ‘Save’.

If you are using Gmail:

1. Open the email.
2. Click on the ‘More‘ in the dropdown menu next to the reply button.
3. Click on ’Add Sender to Contact List’.

 
 
 
 
 
 
 
 
 

If you are using Windows Live / Outlook:

1. Click on the ‘Settings’ icon.
2. Click on ‘Options’.
3. Click on ‘Safe and blocked senders’.
4. Go on ‘Safe Senders’ and add our domain (@example.com) to the list.

If you are using Outlook 2010:

1. Open the email message.
2. From the dropdown menu select ‘Junk’.
3. Select ‘Never block sender’.
4. If prompted to confirm, click ‘OK’.

If you are using Outlook 2007:

1. Open the email message.
2. On the toolbar at the top, click on ’Safe Lists‘, then on ’Add Sender’s Domain (@example.com) to Safe Senders List’.

 
 
 
If you still have issues, contact us at info@mitratech.com