TeamConnect Claims

Unify your claims efforts to achieve superior, consistent results

While process improvement has enabled Claims handlers to do more with less, this has often come at a price. Claims handlers today have more information to digest, spend more time on process and less time on analysis. As a result, cycle times increase, expenses rise and loss results deteriorate. In order to improve performance, information needs to be connected from external claims partners to allow handlers to make smarter claims decisions.

TeamConnect Claims delivers collaboration and accountability in equal measure to enable claims handlers to get improved, consistent outcomes.  TeamConnect Collaborative Accountability Applications allow all parties to become singularly focused and accountable. By bringing together claims partners, TeamConnect synthesizes information from team members and corporate systems into a single source. With the application of business rules designed around your needs, you can triage ongoing matters to quickly analyze losses, assess their value and move them to a prompt and fair resolution.

Reduce costs, improve outcomes and allow claims professionals to better analyze losses with TeamConnect Claims

Improving claims results means getting a variety of moving parts and parties to all work together toward a single goal of lower settlements at a reduced cost. Use TeamConnect Claims to unite counsel, adjusters, experts, investigators and other claims partners to achieve lower total loss costs and help move claims to a fair and prompt conclusion.  TeamConnect Collaborative Accountability applications allow claims handlers to ensure:

• Consistent claims handling and reserving.
• Customer assets are protected.
• Improvements in loss results.
• Expenses go down.
• Operational excellence.
• Unparalleled customer satisfaction.

Process claims correctly and you make customers for life; process them incorrectly and the costs can be excessive and unrecoverable.

Digitally collaborate with any number of claim partners

Claims partners often work in independent silos with little or no collaboration. This results in missed opportunities, duplicative costly efforts, and increased cycle times which negatively impact your loss and expense ratios.  Connecting experts, attorneys and claims professionals is just the beginning. TeamConnect Claims takes collaboration further, creating a strategic advantage through significant cost savings and superior results. TeamConnect Claims extends the claims departments reach to their partners in a variety of applications, including:

Subrogation – Identify subrogation opportunities and immediately collaborate with counsel and collection vendors to track detailed information about subrogation. Exchange important documents and make decisions to get the most recovery possible.

SIU/Anti-Fraud – Track anti-fraud initiatives and collaborate with investigators and experts in dedicated anti-fraud sections on TeamConnect.  Keep potentially sensitive fraud investigations secure and gather detailed information needed to create state-required fraud reports and referrals. Track overall fraud activity and results to truly assist in preventing unnecessary claims from slipping through the system. 

Experts – Use TeamConnect Claims to collaborate with experts. Create a method for them to submit invoices and reports electronically. Create workflow alerts around expert reports and evaluations to advise, in real time, claim handlers of issues that need to be addressed or mitigated. Generate the most comprehensive database of experts and enhance the value they provide through internal collaboration between claims professionals regarding an expert’s effectiveness in a particular kind of matter. 

Adjusters – Field adjusters can enter information while they are working on-site and advise claim handlers about issues that can help lower costs or mitigate losses. Exchange documents, provide consistent guidelines, maintain file integrity and have the ability to take immediate action by creating workflow alerts and notifications in TeamConnect Claims.

With historical data about experts, attorneys, adjusters, and investigators, claims handlers can assess what claim partners are best suited for the particular claims issue at hand. Additionally, TeamConnect Claims gives the handler the ability leverage captured data to make informed and consistent assessments as to exposures and potential outcomes. The result: Better decision making, shorter cycle times, lower total loss costs, financial stability and dramatically improved bottom lines.

Work smarter with claims partners and change the way you look at claims

With the ability to adapt and change to your needs, TeamConnct Claims can be a single source to improve the management of claims:

• Identify changes in claims based upon evaluations by counsel, adjusters, experts and other claim vendors using triage alerts.
• Leverage historical information on experts, investigators, counsel analysis, and claims data for consistent claims settlements.
• Manage adjuster licenses and continuing education requirements.
• Track negotiation trends and develop more consistent payment results.
• Create a comprehensive searchable expert database to get the right expert for the right claim.
• Control recoveries and track efforts in subrogation, salvage and anti-fraud in a single unified location.
• Establish consistent practices for suits against the company and create a repository of coverage issues and discovery responses.
• Eliminate ad-hoc approaches to claims litigation reports and capture the data out of attorney evaluations to assist in claims analysis.
• Create internal audit programs, track results, and develop action plans with accountability.
• Manage vendors from vetting to establishing rates to electronic invoicing.
• Generate alerts and action items to help claims handlers maximize their evaluative skills for improved bottom line results.
• Take control, lower expenses, reduce payouts and take collaboration to a whole new level with TeamConnect Claims.