Client Network

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“Mitratech support team helps us with support issues in a very prompt & timely manner and are responsive to our needs. They very well understand our environment and are able to support us well on different areas such as product features, releases, upgrades, performance issues, scalability planning and integrations. The support team members are very proactive, knowledgeable and always reachable for any kind of technical support Merrill Lynch needs.”

Akshat Paul
Assistant Vice President
Global Litigation & Compliance Technology
Merrill Lynch
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Mitratech’s support network ensures client satisfaction

Mitratech values on-going client relationships and provides a support network to ensure your continuous success.  Our highly trained support engineers’ sole mission is to help you maximize the full potential of your technology investment.  Mitratech’s technical support team is located domestically, within the U.S., and uses advanced ticket tracking and telecommunications systems to provide superior customer support.  With a level of service that equals our products, our support team is here for you.

Contact our support team at support@mitratech.com. 

Also located in the Client Network, our exclusive Discussion Forum is available to help you network with Mitratech clients, product management, implementation, and development staff. Whether you have specific questions relating to licensing, custom codes, integration, implementation, certification, or you simply would like to share solutions and exchange ideas, the Discussion Forum puts you in touch with the right people.  The Client Network also acts as your resource center where you can quickly and easily access product documentation, FAQs, newsletters, and product downloads.

Other available resources are Mitratech’s annual Interact Conference and regional Client Advisory Meetings, where you can share best practices with peers, receive on-going education, and explore new solutions with Mitratech’s technical experts.

With a variety of support resources available to you, Mitratech ensures that you are never left out on your own.