Mitratech Safe Sender Page - Mitratech

Mitratech Safe Sender Page

To add Mitratech to your Safe Senders list:

If you are using Outlook:

1. Open the email message.
2. From the dropdown menu select ‘Junk’.
3. Select ‘Never block sender’.
4. If prompted to confirm, click ‘OK’.

If you are using Yahoo!:

1. Open the email message.
2. Click on the ‘Action’ dropdown menu.
3. Click on ‘Add sender to contacts’.
4. The name and email address from email are pre-populated in the Add Contact pop-up. Verify that the information in these fields is correct.
5. Click ‘Save’.

If you are using Gmail:

1. Open the email.
2. Click on the ‘More‘ in the dropdown menu next to the reply button.
3. Click on ’Add Sender to Contact List’.

If you are using Apple Mail:

1. On the toolbar at the top, click on the ‘Mail’ icon.
2. From the dropdown menu select ‘Preferences’, then click ‘Junk Mail’.
3. In the ‘Junk Mail’ pane, under the ‘exempt from junk mail filtering’ section, ensure ‘sender of message is in my contacts’ is checked.
4. Open the email message.
5. Click the dropdown menu on the sender details.
6. Select ‘Add to Contacts’.


If you are still not receiving emails from us, please have your IT team whitelist our IP addresses listed on this document so you will start to receive our emails.

Additional Notes: In order to comply with privacy laws, we use a 3rd party email platform, Marketo, to send out all marketing communication emails. Some anti-spam systems use the email Return-Path field instead of the IP address for whitelisting. In those cases, the best approach is to whitelist ‘*.mktomail.com’, as Marketo uses several mailbox subdomains. Other anti-spam systems whitelist based on the From address so please include marketing@mitratech.com and info@mitratech.com as well.

If after you’ve done everything above (whitelisted the IP addresses, safe senders, etc) and are still having issues, contact us at info@mitratech.com