Case Studies | Legal Department Management & Technology Solutions


Mitratech’s powerful enterprise legal management solutions bring value to our clients’ organizations. Read the below case studies to find out how your peers have utilized our products, the ROI they have seen, and why Mitratech is the trusted choice.

Case Studies


Ally: The Benefits of a Single System for Matter Management & e-Billing

GMAC, now known as Ally, specializes in automotive finance, real estate finance, insurance, commercial finance and online banking. Rather than employing a separate e-Billing system, GMAC chose Mitratech’s TeamConnect Collaborati Spend Management (CSM), thereby providing a fully integrated electronic billing and matter management system. In so doing, GMAC reduced the effort required of its IT department (by only having one system to maintain) and simplified the process of changing billing guidelines.

ABA logo

American Bar Association: Keys to Contract Collaboration

The headquarters for the ABA is located in Chicago, IL with another significant office located in Washington, D.C. The ABA processes over 6,500 contracts in their Chicago office annually, which were historically stored in a manual database. Entering and tracking contracts in this type of database was time-consuming and allowed for human error. By implementing Mitratech’s Lawtrac, the ABA has seen benefits in their contract entry and tracking and visibility.


Aon: Integrating a Global Law Department

Aon is the world’s leading provider of risk management, insurance and reinsurance brokerage services and human capital and management consulting. By implementing TeamConnect, Aon has established standardized processes, obtains comprehensive management reporting, and maintains a global view of GRC information.


Aon: Monitoring Law Firm Performance

As law departments are more and more often held to the same standards as other business units, it is critical that the department be able to monitor and control spend. Aon uses TeamConnect to analyze and rate law firm performance in a number of areas, giving them greater insight into which firms provide the best services at the best cost.


British American Tobacco: Optimising Processes and Enhancing Collaboration

By partnering with Mitratech and implementing an enterprise legal management system, British American Tobacco has benefited from the flexibility to optimise the workflow process they’ve created through TeamConnect’s rules engine and open framework. Additionally, British American Tobacco has increased visibility within their department through comprehensive reporting from within the platform, which allows them to measure and monitor budgets, work and efficiency.


Express Scripts: A Prescription for Success

As a leading prescription benefits manager, Express Scripts, Inc. handles millions of prescriptions each year through home delivery and at retail pharmacies. The corporate legal department implemented Mitratech TeamConnect with Collaborati Spend Management (CSM) – a fully integrated electronic billing and matter management system – to better manage its expanding legal workload. Choosing the software as a service (SaaS) option gives Express Scripts the benefit of an enterprise application without the IT overhead.


Flowserve Corporation: Enhancing Visibility into Legal Data

Flowserve Corporation is a world leader in supplying pumps, valves, seals, automation, and services to the power, oil, gas, chemical, and other industries. The company has more than 15,000 employees in more than 50 countries. The Flowserve law department implemented Lawtrac in 2008 to add some structure to its billing, financial management, and matter management process. Prior to the implementation, they were struggling to process and report on paper invoices and did not always have matter information at their fingertips.


KONE Inc.: Improving Legal & Business Outcomes

KONE Inc. is a global leader in the elevator and escalator industry, with global sales of $6.9 billion and approximately 35,000 employees in more than 50 countries. The KONE law department implemented Lawtrac in 2006 because they wanted a sophisticated automated system that would allow them to handle claims in-house while also integrating with their separate Risk Management System. The implementation of Lawtrac and related integration eliminates duplicate data entry and allows KONE’s legal professionals to spend more time managing their matters.

University of Houston logo

University of Houston: Enhancing Staff Efficiency

The University of Houston’s legal department processes a high volume of matters, with little outside counsel spend. Unlike many of Lawtrac’s competitors, Lawtrac is a matter-centric solution, and is able to be delivered without requiring deployment of its e-Billing solution if desired by the client. This is a major differentiator for Lawtrac, especially for universities, as many competing matter management solutions cannot be delivered without e-Billing.


Williams: Doing (Much) More with Less

The Williams Companies, Inc. is one of the country’s largest integrated natural gas companies. During a downturn, the legal department was directed to increase its internal services while dramatically reducing its budget, headcount and spending on outside legal services. TeamConnect is the tool they use in streamlining processes, ensuring regulatory compliance and controlling finances.