Case Studies

GMAC, now known as Ally, specializes in automotive finance, real estate finance, insurance, commercial finance and online banking. Rather than employing a separate e-Billing system, GMAC chose Mitratech’s TeamConnect Collaborati Spend Management (CSM), thereby providing a fully integrated electronic billing and matter management system. In so doing, GMAC reduced the effort required of its IT department (by only having one system to maintain) and simplified the process of changing billing guidelines.

Aon is the world’s leading provider of risk management, insurance and reinsurance brokerage services and human capital and management consulting. By implementing TeamConnect, Aon has established standardized processes, obtains comprehensive management reporting, and maintains a global view of GRC information.

As law departments are more and more often held to the same standards as other business units, it is critical that the department be able to monitor and control spend. Aon uses TeamConnect to analyze and rate law firm performance in a number of areas, giving them greater insight into which firms provide the best services at the best cost.

As a leading prescription benefits manager, Express Scripts, Inc. handles millions of prescriptions each year through home delivery and at retail pharmacies. The corporate legal department implemented Mitratech TeamConnect with Collaborati Spend Management (CSM) – a fully integrated electronic billing and matter management system – to better manage its expanding legal workload. Choosing the software as a service (SaaS) option gives Express Scripts the benefit of an enterprise application without the IT overhead.

Genworth Financial is among the United States’ largest insurance and financial services holding companies. To meet Sarbanes-Oxley, SEC and countless other federal and state reporting requirements, Genworth’s corporate legal department needed a matter management system to help it pull together, analyze and report on the substantial compliance and financial data generated by its many businesses. To streamline the process and better integrate Genworth’s various internal legal organizations, the legal department turned to Mitratech.

Toyota Motor Corporation is Japan’s largest car maker and one of the automotive industry’s leading innovators. The TREAD Act, requiring automobile manufacturers to track and report on a wide variety of warranty, customer contact, and legal issues, complicated Toyota’s previous reporting requirements. In addition to regulatory reporting, Toyota uses the system to review of all US advertisements, manage litigation, track trademark infringement, and manage real estate agreements.

Trinity Health is the 5th largest Catholic health care system in the United States. With most contracts previously stored in a variety of formats and geographical locations, keeping track of and managing the agreements was difficult at best. To streamline its internal processes and negotiate stronger agreements, Trinity Health is now managing its payer contracts through a customized rendition of Mitratech’s TeamConnect Contract Management solution.

The Williams Companies, Inc. is one of the country’s largest integrated natural gas companies. During a downturn, the legal department was directed to increase its internal services while dramatically reducing its budget, headcount and spending on outside legal services. TeamConnect is the tool they use in streamlining processes, ensuring regulatory compliance and controlling finances.