The exact technology needs for a specific company handling a volume of claims litigation matters will differ, but often the goals remain the same. One of the most important functions of product management is to understand the problems that the market is trying to solve prior to creating concepts for software development.
This recent article from Litigation Management Magazine describes a successful holistic approach for claims and litigation management and the interaction of the two functions. Several of Mitratech’s insurance clients have turned to technology solutions in order to operationalize just such an approach. It is easy for me to picture how technology might lend automation to an end-to-end claims litigation process, but it’s important to keep in mind the basic problems that the market is trying to solve:
- A claim can exist with little or no litigation management, but a litigated matter cannot exist without claims management in play.
- Litigation guidelines based on best practices can ensure that claims are handled consistently and expectations for counsel are in place throughout the litigated matter’s lifecycle.
- Regardless of whether or not claims litigation is handled by staff counsel, communication between defense attorneys and claims professionals is critical for success. This not only ensures that all parties are on the same page in terms of their goals, but it also helps define for defense attorneys what the claims organization would consider a successful outcome.
- Budgeting can be used to track the plan of attack for any piece of claims litigation. When budgeting is a collaborative effort between counsel and the claims staff, it helps define discovery needs as well as the exit strategy, and provides the cost projection to meet organizational goals.
Once these problems are understood, insight into the needs of law departments becomes much clearer.