Having worked in technology for more than 25 years, there are some things I would say are consistent in all of my experience; even things that I would say are consistent across any organization or business offering goods or services regardless of the industry served. For example, if you don’t have the right message going to the right people at the right time and the right place, then it doesn’t matter what you are trying to sell because it will never be bought. Without customers seeing the value we offer and buying our goods and services, the business we’re in would not exist. Everything we do at Mitratech is to support the customers who invest in our solutions. Our development teams, our customer success teams, our services teams, our sales teams, marketing teams, finance teams, and all of the tools we use are to serve our customers.
So, I get really excited when we sell. That means we’ve done a lot of things right – how we market, sell, support, implement and build our solutions. I’ll be writing a series of blogs on just that – celebrating our new customers and how we helped them solve key problems in their organizations. Now, I won’t be using the clients’ actual names, but you’ll hear about these organizations, the pains they were feeling and how we were able to deliver a solution that not just solved their problems, but made their businesses more efficient and allowed them to proactively manage risk in their organizations.
Today I’m going to talk about a customer that serves the commercial aerospace, defense, and building industries across the globe through research, development and the manufacturing high-technology products. While this organization has been a customer using one of our legal management solutions, Lawtrac, they were not utilizing Lawtrac’s e-Billing solution and this was causing several problems. First, the customer was not getting visibility into financial reporting due to the lack of integration of their matter management and e-Billing data. Second, their existing e-Billing solution offered very little from a budgeting and accruals perspective. These issues caused huge inefficiencies within the legal team – mostly wasted man hours – and kept the legal team from being able to scale effectively. Late last year, they did something about it. They extended Lawtrac to their global organization and invested in Lawtrac’s e-Billing solution. They now benefit from a significant cost reduction through increased efficiencies across their global legal teams enabling their teams to be more strategic to help drive towards the business’ goals.
And, this is just the beginning. We have many, many more new customers who we’ve helped achieve their goals. Over the next several weeks each day we’ll provide insight into how customers have solved their problems with our leading legal, risk and compliance software solutions to drive their teams’ success. Look for more to come!