After months of rigorous evaluation and more than 300 hours of research, demonstrations, and client reference calls, leading legal industry analyst Hyperion Research released its 2014 ELM MarketView™ report this week. At Mitratech, we have been awaiting its results since we presented both TeamConnect and Lawtrac for inclusion in this year’s report.
In its report, Hyperion Research evaluated 21 corporate legal solutions that provide integrated matter management and e-Billing solutions, and ultimately named only nine as “Advanced Solution Providers.” Those recognized as Advanced Solution Providers were then evaluated in eight capability areas, including product features, product usability, product maturity, technology, implementation, maintenance, company viability, and completeness of market vision.
Mitratech stood ahead of the pack with the top rating of any integrated matter management and e-Billing solution provider! Both TeamConnect and Lawtrac were designated as Advanced Solution Providers, and each received special recognitions of Market Leader and Highly Innovative in a number of key capability areas.
In particular, Mitratech’s TeamConnect platform earned the top score awarded in every capability area, resulting in the highest overall rating of any ELM solution in the market. TeamConnect was recognized for its complete set of ELM modules, highly flexible applications, extensive configuration tools, and strong client programs. The report noted that “TeamConnect client interviews we conducted indicate satisfaction with responsiveness, training and the value placed on client feedback through user groups and other modes of direct engagement.”
In addition, Hyperion Research also recognized Mitratech’s Lawtrac product in the select group of Advanced Solution Providers for the first time. Designating Lawtrac as the Market Leader for service to the mid-market, the report found that “[Lawtrac’s] vast out-of-the-box functionality allows mid-sized law departments to deploy Lawtrac quickly, while configurability allows those departments to mature and develop their own processes at their own pace.”
Finally, as a company, Mitratech earned the top ratings for overall company viability and market vision. Ultimately, it is the combination of delivering great products, exceptional client experience, strong financial stability, and a forward-thinking vision that enable us to deliver significant cost savings for legal departments and assist our clients to truly be the best-run function within their organization – and that’s what makes us most proud!
The full report is available for download on the Hyperion website, and excerpts of the TeamConnect and Lawtrac summaries are available online. With the purchase of a full report, you are able to take advantage of a 60 minute briefing session with Hyperion to discuss the results in greater detail, and we encourage you to do so.