Market promise of “lower total cost of ownership” redefined with free upgrade services
AUSTIN, Texas, July 31, 2014 – Mitratech, the leading provider of enterprise legal management (ELM) solutions, announced today that clients on the powerful new TeamConnect 4.0 platform will no longer need to pay for upgrade services outside of their standard maintenance agreements, a first-of-its-kind offering for truly enterprise-class legal management software.
With last month’s release of TeamConnect 4.0, Mitratech introduced a game-changing software platform for the legal industry: it offers deep, powerful, and sophisticated functionality that can be efficiently and sustainably implemented, administered, and upgraded. While clients can still customize and extend TeamConnect to their own unique business needs, TeamConnect’s highly configurable architecture, new upgrade tools, and robust API layer ensure an ease of ownership for large legal departments that is unparalleled.
“With the introduction of TeamConnect 4.0, we promised lower total cost of ownership to the market, and we are now expanding our delivery of that promise,” said Mitratech CEO Jason Parkman. “For many large legal departments using complex software products similar to TeamConnect, upgrading is an expensive, painful, and time-consuming process. This limits them from being able to take advantage of valuable new functionality as it comes out. Today, Mitratech is eliminating that barrier and increasing the value our clients receive from TeamConnect.”
New clients that implement TeamConnect 4.0 and existing clients that upgrade to TeamConnect 4.0 while meeting defined eligibility requirements- including following implementation, maintenance, and hosting best practices – will now be able to rely on Mitratech to upgrade them to future releases as a part of their existing maintenance agreements.
“Legal departments should not have to spend time and money to maintain costly customizations; that type of work drives little value back to the legal department,” said Mitratech VP of Professional Services Judith Tigner. “We are thrilled that our upgrade engagements will now be fully focused on industry best practices, robust training programs, and other methods to increase user adoption of any new features we release.”
At Mitratech’s upcoming user conference, Interact 2014, clients will learn how to plan for successful upgrades to TeamConnect 4.0 – ensuring that they are eligible to take advantage of this offer.
With almost 30 years of experience as the authority in enterprise legal management solutions, including matter management, spend management, contracts management, compliance solutions, and legal hold, Mitratech’s products are used by more than 55,000 users in over 140 countries, including 25% of the Fortune 500 and 100% of the Am Law 200. To learn more, visit www.mitratech.com.