Debriefing CustomerConnect LIVE in Boston - Mitratech

Debriefing CustomerConnect LIVE in Boston

We recently hosted the 20th annual CustomerConnect LIVE (CCL) user conference in the history-rich city of Boston for our former Bridgeway clients. CCL brings together top industry leaders to learn, network, and inspire. This year, we had 50 different sessions covering a range of topics, from product-specific roundtables and educational tracks (including eCounsel, Secretariat, LawManager, and GCD), to engaging peer-led conversations about general topics, such as improving efficiency within the Legal Department. Prior to the start of the conference, we offered a full day of hands-on training, complete with ten in-depth sessions that proved to be very helpful to new and experienced users alike.

All throughout the event, several clients expressed excitement about sessions they were attending.

“Really fantastic content and delivery.”

“[The session provided] very helpful information. I love that documents were shared with the group.”

“This was a very informative class that can be used by everyone, all the time.”

In addition to product-specific content, this year’s conference schedule was also peppered with 12 client-led breakout sessions. It is always beneficial to hear about how other clients are using the products, rather than simply hearing it from our staff. As the conference planner, my primary focus is to ensure clients are connecting with each other. I have found that one of the best ways to accomplish this is by involving them as presenters.

But perhaps the most beneficial aspect of CCL is the opportunity to network with peers and fellow users of the products. Conversations that begin at CCL rarely end when the conference adjourns. Time and time again, we hear that the relationships only begin while networking in sessions and usually carry on throughout the year, building a powerful community of users. In this regard, we wanted to make sure clients had a chance to really get to know each other and network with our valued partners, each other, and the new Mitratech team. This was accomplished at our Opening Reception on Monday evening, Tuesday’s Drinks & Demos (sponsored by Document Vault powered by M-Files), and our Closing Bash on Wednesday evening. Our goal was to provide an opportunity to have conversations outside of the breakout sessions in a more causal setting. Based on what I saw, this is exactly what happened. “It is always great to be able to collaborate with colleagues,” said one attendee.

Next year, we will have one combined conference for all of Mitratech’s products. We will be in Miami, FL from September 11th – 14th, so stay tuned for more information about Interact 2016! You can also read more details on our conference website:


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