TeamConnect GRC
- Data Loss Prevention Basics
- eDiscovery & FRCP Compliance
- Incident Response & Privacy Breach
- Managing Internal Investigations
TeamConnect Legal
- Matter Management
- E-Billing
- Legal Hold
- Executive Dashboard
- Contract Management
- Entity Management
- Early Case Assessment
- SOP Manager
TeamConnect Enterprise
Solution Delivery Options
TeamConnect Editions
Services
Solutions: Support Services
Tiered support services ensure satisfaction on a budget you're comfortable with so that whatever the question, Mitratech’s SSPA-certified Support staff is there to help you find the answer.
What Our Customers Have To Say
Akshat Paul"Mitratech support team helps us with support issues in a very prompt & timely manner and are responsive to our needs. They very well understand our environment and are able to support us well on different areas such as product features, releases, upgrades, performance issues, scalability planning and integrations. The support team members are very proactive, knowledgeable and always reachable for any kind of technical support Merrill Lynch needs."
Assistant Vice President Global Litigation & Compliance Technology
Mitratech’s support network ensures client satisfaction
Mitratech values on-going client relationships and provides a support network to ensure your continuous success. Our highly trained support engineers’ sole mission is to help you maximize the full potential of your technology investment. Mitratech’s technical support team is located domestically, within the U.S., and uses advanced ticket tracking and telecommunications systems to provide superior customer support. With Standard, Premium, and Ultimate technical services to choose from, our support team is here for you.
Additionally, our exclusive Social Network is available to help you network with Mitratech clients, partners, product management, implementation, and development staff. Whether you have specific questions relating to licensing, custom codes, integration, implementation, certification, or you simply would like to share solutions and exchange ideas, the Social Network puts you in touch with the right people. The Network also acts as your resource center where you can quickly and easily access product documentation, FAQs, newsletters, and product downloads.
Other available resources are Mitratech’s annual Interact Conference and regional Client Advisory Meetings, where you can share best practices with peers, receive on-going education, and explore new solutions with Mitratech’s technical experts.
With a variety of support resources available to you, Mitratech ensures that you are never left out on your own.
100% Certified in Support Staff Excellence by SSPA
All members of the Mitratech Support team have received the prestigious CSP-II certification, the technology industry’s standard for customer service skills and world-class service.
Founded in 1989, the Service & Support Professionals Association (SSPA) has grown to become the largest and most influential industry trade group for technology service and support professionals. Its nearly 200 member companies represent tech support, field service and customer relations organizations around the globe.