Incident Management - Mitratech

Incident Management

To avoid significant impact, risk managers have to be prepared to handle incidents as quickly and efficiently as possible. Ideally, companies should try to prevent incidents from occurring by proactively analyzing and mitigating potential risks. The impact of incidents and accidents can range from insignificant to critical, so companies need a well-developed process to manage their impact, whether incidents are financial, environmental, workplace injury/illness, or damage to equipment and assets.

An integrated incident management solution with effective notification, investigation and reporting capabilities is critical to sustaining the company’s operations. Mitratech's solutions range from an enterprise-wide incident management platform used for reporting accidents, equipment problems, injuries, and inspections across worksites and geographies, to easy-to-use out of the box solutions used to collect incident reports in one place and create a better view for managers to assess risk.

Incident Management

How incident management solutions solved similar challenges for our clients

The negative impact of mishandling or failing to address an incident is substantial, and incident management teams work tirelessly to ensure that work sites are safe and employees feel empowered to report incidents and accidents. Our clients build safer, better-regulated working environments where the reporting, investigation, and assessment of incidents lead to a continuous improvement in operational results. While it is important to manage incidents and limit their consequences, to create a safer working environment our clients implement best practices that go further than processing incidents once they occur. Read the 5 Steps to Excellence in Incident Management to learn these best practices.

Mitratech’s Incident Management solutions allows organizations to:

  • Drive Participation: Simple, intuitive and accessible anywhere – so employees will want to use them, no matter where they are driving the compliance needed to contain costs.
  • Respond Efficiently: Quickly determine the severity of the incident, identify who is immediately affected and who could be affected in the short term. Implement and deal with immediate safety concerns in line with your team’s documented response procedures.
  • Assess Risk Proactively: Assess which risks may be failing due to high incidents, and conduct investigations and causal analyses within one system. Risk managers can then take remedial actions to prevent recurrences, and assign follow up actions to stakeholders within the business and track their progress, reducing the cost of operational risks.